The exploding demand to monitor your presence on the Web
Steve Rubel writes in this post that the AP and other news (and other content) syndicators have found in Facebook a way to build identity for a service that has always been secondary to the publisher. I see a slightly different twist on AP’s investment in Facebook. For many the light is dawning: there is a gradual movement toward a Web presence that is not based on “one site,” but rather distributed content across many aggregators – sites that cater to specific audiences. Let the other sites do what it takes to create communities, then offer your goods and services there. As long as the platform supports all a customer needs to know or do, why do you need a site of your own? Search will instead direct prospects to your content, even to the perfect community to access that product or service if their search string is very specific. In a post on this topic by Paul Gillen, @pgillen, he says as much. “A person’s or brand’s online presence will increasingly be syndicated through a network of feeds that may find their home almost anywhere.” I commented that:
I am absolutely seeing the lack of importance in any one site if it’s pure “thought content” we are talking about. Seems obvious that The Siteless Web would not apply when it’s commerce or private/secure interaction (such as managing client account data) we are talking about, right? Small quantities of any product could be sold in a variety of sites, I suppose, but for any catalog of product, or an array of services for that matter, the “company site” will still be necessary, will it not? And will it not be search still that leads us to the hooks people and brands place in the many pools when we don’t know who to ask for a referral, or we want to compare options or offerings? On the one hand, this supports the rampant, even indiscriminate, distribution of “thought leadership” content across the Web. (Investment tip: server and storage companies will never see a declining market demand. Ever.) On the other, it raises the staffing demand in order to:
- Keep ahead of the list of new sites that attract appropriate audiences, and
- Tailor the content to each community so as to be perceived as sensitive to the interests and needs of each audience, and
- Monitor comments and feedback through each placement in all sites.
And what of metrics and measurement? Is it overly simplistic to see the industry reverting to the classic, monotheistic measurement of success: sales? Why would you rely on traffic tracking to continue publishing to a site if it only takes one reader to call and order to justify the time and talent invested in the posting to the site where they saw your post? The folks at Gomez and Hubspot aren’t going to like hearing that, but I wonder if the siteless Web frees marketers from having to be left-brained technologists and returns them to the creative side? Not that such a scenario is all roses for the aforementioned never-ending list of new social networks, bookmarking, photo, video, opinion sites and blogs. That volume is actually terrifying to visualize.
What this means to companies is a choice—should they staff this need themselves or turn to outside resources to create, monitor, even to engage in dialog with their audiences on the many platforms and in the many threads of conversation where they add relevance and have an opportunity to build trust?
SRD InterActive stands ready to assist no matter how that issue is decided. From the strategy development, to the resource identification, to the full production and ongoing support. Call or email to start that discussion.
25.02.2010
Industry, Marketing
While checking the Twitter stream of a friend, Robert Collins, I was directed to a post by Matthew T. Grant titled “Content Is Still King (It’s Just Not What You Think It Is)” and found it an interesting contrast to my posting below, “Good Content Pays.” Where I saw my view as targeting somewhat “static” marketing websites and Matthew’s as looking at blogs and measuring success in the content’s ability to attract comments and instigate conversations, as I read more I realized the value of any content being able to inspire dialog. That got me thinking, why shouldn’t product descriptions accept the comments of the audience of prospects, clients and analysts who may be evaluating the information being offered? Who couldn’t see the value of suggestions and questions around the description of a service offering?
Recognizing that we are in an inbound world, are website owners building in a way to promote and then capture the results of this crowdsourcing opportunity? (Take 3:20 to watch this nice explanation by Jeff Howe on Crowdsourcing.) Judging by the vast majority of the company websites I have seen, I feel confident in saying no. The exception to that rule are those now being built on a blog platform and taking advantage of the conversation tools, widgets and plugins available. This is the environment where Matthew’s comment, ”content is not a product, it’s a process” hits home. In the world of content as process, where “…marketing content is less about what your organization says and more about what your people do,” any of the following could become viable—and valuable—content:
- Meeting minutes
- Product testing memos
- Staffing assignment announcements
- Phone calls
- Reaction to analyst commentary
- Bug reports
- Feature wish lists
- Company retreat schedule
“Back in the day” senior executives I was consulting to reeled back when I tried to show them how to use a word processor. “Are you trying to make into a secretary?” they would shout. Those of my past clients still alive and at work probably haven’t had a secretary in the last 15 years. Technology has for the past 20 years been showing us how to do more with what we already do. Today, that technology allows companies to build trust on nothing more than transparency, sharing the thoughts and activities of the company through its staff.
I strongly suggest you read what Matthew has to say and evaluate who is a content developer in your firm, and what can be done with the valuable content they are producing every day.
29.06.2009
Marketing
Traffic to a site can be a blessing or a curse. Visitors who find what they are looking for, are engaged in what the site offers, and/or come away with a positive impression become the site owner’s best allies and customers. But lead a visitor to believe that they will find what they are looking for and then not provide on your promise and you will find yourself being stabbed in the back repeatedly by people you will never know. As discussed in another article, “What Are the Benefits of Good Design on the Web?” the task of the site owner is not simply to ask all the right questions and make sure the designer interprets the answers correctly. Just as challenging is the need for the correct content—content that is largely dictated by the answers to the same questions so important to good design: Who are the visitors? What are they looking for? What is their situation, are they rushed? Are they knowledgeable? Are they looking for opinions or facts? Are they the kind of prospect the site owner is looking for?
Much is made of the importance of “fresh” content, but I posit that the right content is ageless if it’s still relevant to the audience it’s targeted toward and the business objectives continue to be met. A constant infusion of ill-aimed content on top of bad or incorrect content is no answer to the challenge of gaining and keeping customers. So the question is, “What’s the right content?” As Michael Gerber states in his must-read book, E-Myth Revisited, “It is in the understanding of value, as it impacts every person with whom your business comes into contact, that every extraordinary business lives.” Deep knowledge of your customers will define your entire business and make clear the boundaries of your content.
Content development is often a missed opportunity for creativity. Here a team can and should gather to read and digest what the psychographics profiles indicate the interests and motivators of the audiences are. As a hedge against myopia, your team should include one or more from outside your company or immediate colleagues. The same scenarios that influence the designers should be the frameworks for role-playing within the content team.
No matter the intent of the site – whether e-commerce, private intranet, public promotion, nonprofit research, or secure account management – the measurement of success, the determinant of how much the site is returning on the owner’s investment, is found in the server logs. They tell the story of the visitor’s travels through the site. If the content is good, visitors will linger when they find content that resonates with who they are and their situation. If they stay less than a minute, going to another site from the first page they land on, you are looking at either a visitor who realized they were not looking for what you were offering, or a visitor who was turned off by the content they perused in those first 30 seconds. Good content engages; good content pays!
28.06.2009
Marketing
This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.
John Ilhan
Why do you think you need Marketing? SRD InterActive is a firm built on the conviction that business needs proper marketing strategy and planning for assured success. That strategy starts with a clear picture of the customer and an equally clear picture of the customer’s needs that the business will meet. Only then can the business develop solutions to take to market.
Once the business knows the customers, their needs, and the solutions to offer, the next challenge is to determine how to offer them. Every delivery method is driven by the demand for the solutions (products or services). If you offer something everyone needs at least three times a week, you really just need some good real estate and a catchy sign to reach your initial revenue goals. But if only a few people in any given population uses what you offer, you must think through your marketing strategy, because there are many, many options.
Here is where SRD InterActive can help you and your business. Your marketing program can and should be your best employee; make it work for you around the clock and around the world! Businesses need to make a proportionately larger audience aware of their offerings if they don’t have big sales teams and marketing budgets. As you work with us to develop your Marketing Strategy, we will help you consider and evaluate your alternatives in traditional and online marketing channels. After we carry your marketing strategy to launch, we will measure its effectiveness and report the return on your investment.
24.04.2009
Marketing, Services
